in the form below. One form is required for each part number being
returned. RMA numbers will be provided by your contact sales person.
Please post the defect description and the original label on the
product, more information including data, pictures, detail failure info,
etc. will expedite the processing of your RMA.
Maxway Return Material Authorization (RMA) Form
the RMA form is INCOMPLETE or does not have payment information for an
out-of-warranty unit,there would be no execution for your RMA order.
Warranty Reference Form
Maxway products with one year warranty from shipping date..This
warranty is confined to the first customer and is non transferable.
1. The customer must have the model No, serial No and purchase date.
Our Technical support team will attempt to correct any minor issues
that might be causing the productfailurefor customers beforehand to help
customers keep the products in use.
3. If the technical service
is unable to resolve the issue, a RMA Number will be issued. Under this
condition, the customer returns the defect products for repairing and
4. Please note that the customer will be held solely
responsible for shipping damage that occurs due to the use of any
packaging material other than the standard of Maxway’s package. If the
customer no longer has the original package, the customer shall try to
obtain proper package.
1.This warranty shall be valid for the 1 year warranty period.
This warranty is limited to original products supplied by us and shall
not construed to apply to the simultaneous and/or interdependent
operation of this equipment with devices(hardware or software) supplied
3. Warranty service shall be void if there is any
damage or malfunction due to misuse, abuse, tampering, physical
breakage, unauthorized modification on the product, improper packaging,
transportation . weather, extreme temperatures. solar radiation.
external electrical faults. liquid spills, lightning shocks. failure to
follow the operation or maintenance instructions. In addition, damage by
water, sand/corrosion damages.scratches in use. abrasions or damage to
the external housings and damaged from connectors or cables will be
presumed to have resulted from misuse and will not be converted warranty
4. Warranty service doesn't apply lo expendable parts which require regularly replacement during the usage of product
5. Upon the expiration of the applicable warranty period, Maxway's warranty liability shall cease and terminate
Out of Warranty Service
Maxway will continue to service its products, even if the standard
warranty ends. In the event that a product fails outside of the warranty
period, we will provide you with various repairing options available